Faq

Questions

Frequently Asked Questions

Will the app work on my phone?
The application has been developed to work on all Apple, Android and Windows Smartphones. You will need mobile data or a WiFi connection on your device in order to connect to your cloud service.
Can I have the app on more than 1 phone?
Yes, and there is no extra charge. Once we have set up your cloud account you can add up to 20 users.
Do I have to have the Connectivity Package?

Your alarm will function normally without this, however you will not have access to it when away from your property.  

Why do I have to pay for it?

In order for the signals to get from your property to your mobile devices we use a Telstra SIM card.  The signals are sent to a cloud server first, where they are stored. They are then Pushed out to all of your devices.  All of these services have a cost, which is included in the monthly amount.

How long are events stored?

On the basic package, up to 90 days in the cloud.  On the pro package, 90 days in the cloud and for as long as you keep your account active in our local Alarm Response Centre.

Can I just connect via my internet?
Yes, you can, however, through years of experience, we have determined that a dedicated Wireless connection that eliminates the local network is the most stable. With a cable to your local modem, there are so many ways you can lose your connection. To give you some examples:
1. If someone disconnects the Ethernet plug from your modem.
2. If power is down, most internet modems will not operate.
3. Service disruptions with your internet provider.
4. IP Conflicts on the local network.
5. Port Blocking on incoming connections.
What if the GSM network Drops out?
All networks have dropouts, however, the Telstra Network we use has an uptime in excess of 99.7%. So even if it does drop, it will only be momentarily and your alarm will buffer the signals and send them once communications are restored.
What are your payment methods?

We accept Visa, Mastercard and American Express, all without adding a surcharge.  If you prefer, we can provide our Bank Details for direct deposit and can set up Direct Debits for automatic payments.

What systems do you sell?

We keep up with the latest technology and generally offer the systems we feel offer the best result to the end user.  If you have a preference, we can source any of the main brands at a competitive price.

How long does an installation take?

For most of the packages on this site including hardwired alarms and CCTV, we allow approximately 4 hours.  Wireless systems, 2 hours.  Additional items to the standard packages will add 30 mins per item on average.

When do I have to pay?

For installations, we ask for a 60% deposit, with the balance becoming due on completion.  For service work, we charge for the 1st hour upfront, then in 15 min increments.

How do I contact you outside of office hours?

Our monitored clients have access to Alarm Response Centres 24/7. 

How soon can you fit me in?

As we only use our own staff and not subcontractors, our standard timing is within 1-2 weeks.  For service work, we can generally get a technician to you within 48 hours.

Is there a discount if I install more than 1 system?

Absolutely.  We offer a referral fee to clients and can provide this directly to you if having multiple installations.  Simply ask when you book in.

Still have questions? Contact Us

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